How Spoons Save Money....
Last week, we took some friends to a new restaurant, 'Rog's Place,' and noticed that the waiter who took our order carried a spoon in his shirt pocket. It seemed a little strange. When the bus-boy brought our water and utensils, I observed that he also had a spoon in his shirt pocket. Then I looked around and saw that all the staff had spoons in their pockets. When the waiter came back to serve our soup I inquired, ' Why the spoon? ' ' Well, ' he explained, ' the restaurant ' s owner hired Andersen Consulting to revamp all of our processes. After several months of analysis, they concluded that the spoon was the most frequently dropped utensil. It represents a drop frequency of approximately 3 spoons per table per hour. If our personnel are better prepared, we can reduce the number of trips back to the kitchen and save 15 man-hours per shift. ' As luck would have it, I dropped my spoon and he replaced it with his spare. ' I...